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FAQ

How long will my order take to arrive?

All orders made directly through our website will be dispatched within 3-4 working weeks. Products will be posted via Royal Mail Signed for 1st class (unless under £10 then these will be posted Royal Mail 1st Class). This usually takes 2 - 3 working days. Any delays by Royal mail are out of our control - We hold no responsibility over postal delays.

However, we can provide you with the tracking number (if Signed for) for your item if requested in order to see where your item is. Please contact us directly for this.


How can I get my order quicker than that offered?

If you require your order quicker than the above time frame, please contact us directly before making your purchase and we can discuss a quicker delivery method.


What happens if my order is lost in the post?

If your order does not arrive, after 15 days of receiving your shipment email, we are able to report it as lost to the Royal Mail for all UK orders. We can then discuss a replacement item, like for like.


Do you make custom orders?

if there is something specific you have in mind but do not see it in our products, please do not hesitate to contact us. We will do our best to try and meet your needs with custom bespoke designs. Whether it be a twinning set, a his and hers set or even a style we offer in one of our fabrics we can discuss all options will you.