Shipping & Returns
All of our items are handmade by Nanny LB. Due to the growth of the business, we now have a current turnaround time of 3-4 working weeks (weekends not including). However, we always try our best to send before this.
Our parcels are all sent 1st class signed for (unless under £10 which will be sent regular First Class) and we will always gain proof of postage. If for some reason you do not recieve your item, please do not hestiate to contact us for the tracking number. From here, you can then track your parcel and if needed, contact Royal Mail with the trakcing number.
Once the parcel has been posted with proof of postage obtained, it is no longer Lou & Boo's repsponsibility.
Return & Exchange Policy
We strive to ensure all of our items are loved by those receiving them. However, if for some reason you are not happy with your product, please do contact us. We do not always offer refunds or exchanges as items are all custom and made to order but we are to discuss any concerns you have.
If a return is arranged, your items must be sent back within 30 days of purchase and they must be in an unused / unopened condition.
We do not offer refunds for original delivery costs or return postage.
Please ensure you return items safely as we cannot accept responsibility for items that go astray or arrive with us faulty/ not in original condition.